ft999 Privacy Policy

01 Introduction

ft999 ("the Platform", "we", "us", "our") is an English-language online gaming platform serving users in Pakistan and internationally. We are committed to protecting the privacy of all individuals who visit, register with or interact with the ft999 platform at https://ft999.cam ("the Platform").

This Privacy Policy ("Policy") describes how we collect, use, store, share and protect your personal data in connection with your use of the Platform. It applies to all registered users, visitors and individuals who contact our support team.

By accessing the Platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, please do not use the Platform.

02 Definitions

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, financial information and device identifiers.
• "Data Controller" — ft999, which determines the purposes and means of processing your personal data.
• "Data Processor" — a third-party service provider that processes personal data on behalf of ft999, under contractual instruction.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure or deletion.
• "KYC" — Know Your Customer: the identity verification process used to confirm user identity in accordance with applicable anti-money laundering obligations.
• "Cookies" — small text files stored on a user's device by a website, used to retain preferences and facilitate platform functionality.

03 Personal Data We Collect

ft999 collects personal data through your direct interactions with the Platform, automated technical processes, and third-party service providers. The categories of data we collect are as follows:

We do not knowingly collect sensitive personal data — such as health information, political opinions or biometric data — unless specifically required and disclosed for a defined purpose (e.g., responsible gambling self-assessment disclosures made voluntarily by the user).

04 How We Use Your Personal Data

ft999 uses the personal data we collect for the following specific purposes:

• Account Management: Creating, maintaining and administering your user account, including identity verification and authentication.
• Transaction Processing: Processing deposits and withdrawal requests in PKR and other supported currencies, including interactions with payment service providers. Payment methods cited as context (e.g., Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are processed according to the applicable provider's own terms.
• Regulatory Compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, including identity checks and transaction monitoring.
• Customer Support: Responding to enquiries, resolving disputes and providing assistance via Live Chat, Help Centre and email.
• Responsible Gambling: Monitoring account activity for indicators of problem gambling behaviour; administering self-exclusion, deposit limit and cooling-off requests.
• Security & Fraud Prevention: Detecting, investigating and preventing fraudulent transactions, account misuse and other prohibited activities.
• Platform Improvement: Analysing usage data and technical logs to improve platform performance, fix errors and enhance user experience.
• Legal Obligations: Retaining and disclosing data where required by applicable law, court order or regulatory authority.
• Marketing Communications: Sending promotional offers and platform updates where you have provided consent or where a legitimate interest applies — subject to your right to opt out at any time.

05 Legal Basis for Processing

Where applicable data protection frameworks require a legal basis for processing personal data, ft999 relies on the following grounds:

• Contractual Necessity: Processing required to fulfil the Terms & Conditions agreement with you — including account creation, transaction processing and support delivery.
• Legal Obligation: Processing required to comply with applicable laws, including AML/KYC obligations and regulatory reporting duties.
• Legitimate Interests: Processing conducted for ft999's legitimate business interests — such as fraud prevention, security monitoring and platform analytics — where those interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Third Parties

ft999 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data with third parties only in the following limited circumstances:

• Payment Service Providers: To process deposits and withdrawals. Providers receive only the minimum data necessary to complete the transaction. Their own privacy policies govern their data handling practices.
• Identity Verification Services: Third-party KYC/AML providers used to verify identity documents and screen for sanctions or fraud indicators.
• Technology & Infrastructure Partners: Cloud hosting, content delivery and platform technology providers who process data strictly under our instruction and under contractual data protection obligations.
• Customer Support Tools: Live Chat and Help Centre platform providers used to facilitate support interactions. Transcripts are stored for quality and compliance purposes.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, regulatory instruction or to protect the rights and safety of ft999 and its users.
• Business Transfers: In the event of a merger, acquisition or asset sale, user data may be transferred to the relevant acquiring entity, with advance notice provided where feasible.

All third-party service providers engaged by ft999 are required to maintain appropriate confidentiality and security standards as a condition of engagement.

07 Cookies & Tracking Technologies

ft999 uses cookies and similar technologies (including local storage and session storage) on the Platform. Cookies are small data files stored on your device. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function — including session authentication, security tokens and load balancing. These cannot be disabled without rendering the Platform non-functional.
• Functional Cookies: Retain your preferences such as language settings, display options and responsible gambling tool configurations between sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the Platform — page visits, session duration and navigation paths. This data is used to improve Platform performance. These cookies require your consent.
• Marketing Cookies: Where applicable, used to deliver relevant promotional content based on Platform activity. These cookies require your explicit consent and may be withdrawn at any time.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. Where a cookie consent management interface is available on the Platform, it supersedes browser-level settings for that session.

08 Data Retention

ft999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements.

As a general principle, account data and transaction records are retained for a minimum period aligned with applicable AML and financial record-keeping obligations — typically five (5) years following account closure or the completion of a transaction. This period may be extended where:

• A legal dispute or regulatory investigation is ongoing or anticipated.
• Applicable law requires a longer retention period.
• A self-exclusion marker must be retained to prevent re-registration during the exclusion period.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

09 Your Data Rights

Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by ft999:

To exercise any of the above rights, please contact the ft999 support team via Live Chat or email (see Section 14). We aim to respond to all verified requests within 30 days, subject to complexity and volume. We may need to verify your identity before acting on a request.

10 Data Security

ft999 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we hold. These measures include, but are not limited to:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Access controls and role-based permissions limiting staff access to personal data on a need-to-know basis.
• Routine security reviews and vulnerability assessments of Platform infrastructure.
• Pseudonymisation and encryption of stored sensitive data where technically feasible.
• Incident response procedures for identifying, containing and reporting data breaches where applicable law requires notification.

Despite these measures, no online system can guarantee absolute security. ft999 cannot warrant that unauthorised third parties will never succeed in defeating our security measures. You also bear responsibility for maintaining the security of your own account credentials. Do not share your password with anyone, and report suspected account compromise to our support team immediately.

11 Children's Privacy

The ft999 Platform is strictly for adults aged 18 years and over — or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect or process personal data from individuals under the applicable minimum age.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close any associated account. If you believe a minor has registered on the Platform or submitted personal data, please contact us immediately using the details in Section 14.

Account holders are responsible for ensuring that minors do not access their accounts or use the Platform. Parental control software and internet filtering tools are available and recommended where children share devices with adults.

12 International Data Transfers

ft999 operates as an international platform and, as a result, your personal data may be transferred to, stored in or processed in countries outside of Pakistan. Such transfers may occur in connection with our cloud infrastructure, payment processing partners and KYC verification providers.

Where personal data is transferred internationally, ft999 takes steps to ensure that appropriate safeguards are in place to protect your data in a manner consistent with the principles set out in this Policy. These safeguards may include contractual data protection clauses with receiving entities.

13 Changes to This Privacy Policy

ft999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform functionality. The "Last Updated" date at the top of this page will be revised accordingly.

Where changes are material — meaning they significantly affect how we process your personal data or reduce your rights — we will provide advance notice through the Platform interface or via your registered email address. Your continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms.

We recommend reviewing this Policy periodically, particularly before making significant transactions or providing additional personal data to the Platform.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact the ft999 Data Privacy team through the channels below. Email addresses are presented as plain text only — no clickable mailto links are used on this Platform.

We aim to acknowledge all privacy-related requests within 5 business days and to respond substantively within 30 days. Complex requests may require additional time, in which case we will notify you of the expected timeline.